shipping & returns
All merchandise is made-to-order and fulfilled through our production partners. Processing and shipping times may vary.
Shipping Policy
Processing Time
Orders are typically processed within 2–7 business days after purchase.
Processing times may increase during:
New product launches
Holidays
Promotional events
High-volume order periods
Shipping Time
Once shipped, most orders arrive within:
United States: 3–10 business days
International: 7–21 business days
Delivery times are estimates and not guaranteed.
Tracking Information
Customers will receive tracking information via email once their order has been shipped.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Jay Reed TV is not responsible for delays or lost packages resulting from incorrect addresses provided during checkout.
Returns Policy
Return Eligibility
Returns are accepted within 14 days of delivery for eligible items.
Returned items must be:
Unused
Unwashed
Unworn
In original condition
Non-Returnable Items
Because many products are made-to-order, the following items may not be eligible for return:
Customized merchandise
Personalized products
Limited edition items
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
Contact us within 7 days of delivery
Include your order number
Provide photos showing the issue
We will review the claim and provide a replacement, refund, or store credit when appropriate.
Refunds
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on your financial institution.
Shipping charges are generally non-refundable unless the error was caused by us.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Jay Reed TV is not responsible for lost or stolen packages.
Customers should contact the shipping carrier directly regarding delivery issues.
Contact Information
For all shipping and return inquiries: